Privacy

Last updated October 2026. This explains, in plain English, what information North Coast Mobile IT (ABN 18 846 577 152) collects through this website and how it's used.

Demo calls on this website

When you press "Start call", your browser uses your microphone to talk to our AI receptionist. The call is recorded and transcribed so we can see what was asked and follow up if you leave your details. The AI tells you this at the start of the call. Calls end after three minutes.

Calls are handled by our voice provider, Retell AI, which processes the audio, transcript and the details you give (such as your name, business and phone number or email). Their servers may be outside Australia. We keep demo call records for up to 90 days unless you become a client.

Before a call starts, Cloudflare Turnstile checks that you're a person and not a bot. Cloudflare processes technical information about your browser to do that.

To stop the demo being misused, we limit how many calls each visitor can make per day. We count calls against a one-way scrambled code made from your internet connection's address (not the address itself), and the count is deleted after two days.

When you text, call or email us

We use your contact details only to reply to you and, if you become a client, to provide the service. We don't sell or share your information for marketing.

Cookies and analytics

This site doesn't use advertising or tracking cookies. Cloudflare, which hosts the site, may set strictly necessary cookies for security.

Access, correction and complaints

You can ask to see or correct the information we hold about you, or ask us to delete a demo call recording, by emailing info@northcoastmobileit.com.au. If you're not happy with how we've handled your information, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.