You missed a call. Here's the text you'd get instead.
It answers the calls you can't, on the number you already have, takes the details, and texts you the job. You reply 1, 2 or 3. Set up in person, here on the Coffs Coast.
No app to learn. Keep your number. Plans from $299 a month.
- Missed call · 0491 570 156 · 2:14 pm
-
Lead #14: Sarah, Sawtell
Leaking hot water system - Water pooling under the unit
Urgency: today / Call back: after 3pm
Ph 0491 570 156
Reply 1 call / 2 book / 3 decline -
1
- Sarah got: "Hi Sarah, Dan from Your Business here, I'll give you a call shortly."
The calls you can't answer go to someone else.
You're under a house, on a roof, or with a patient. The phone rings out. Most people don't leave a voicemail. They ring the next business on Google.
Nobody needs another app for that. You need the call answered, the details written down, and a text in your pocket.
52%
of calls to home-services businesses are answered by a person. The rest ring out or go to voicemail.1
Invoca, 70 million+ calls, 2026 · US data
7×
more likely to reach the decision-maker when a business replies within the hour, compared with an hour later.2
Harvard Business Review, 2011 · US data, online enquiries
45%
of Australian construction business owners say they've lost work just by replying too slowly.3
OpenAI-commissioned survey of 1,000+ Australian small business owners, via Dynamic Business, 2026
What are missed calls costing you?
Move the sliders to match your business. The text works out what a month of unanswered calls is worth.
Your month, without an answer
-
About 22 calls ring out
About 5 of them were jobs
≈ $4,600 to whoever answered
Plus about 10 hours of chasing -
Complete costs $499 a month. One caught job covers it.
Five jobs it does for you
The two that bring in the most money first. Each one runs on its own and reports back by text.
Mon 7:42 pm
Call Catcher
Calls you can't take go to an AI receptionist with an Australian voice. It answers in your business's name, takes the job details and texts you the lead. Anyone who hangs up gets a text back.
- Real emergencies can be put straight through to your mobile, with a one-line summary before you pick up.
- With your calendar connected, it can tell callers when you're free. You still confirm.
Every plan answers your calls: 100 receptionist minutes a month on Essentials, 300 on Complete, 800 on Pro. Putting calls through is in Pro.
- Caller hung up before speaking
Hi, it's Your Business. Sorry we missed your call, we're closed for the day. Reply with what you need and Dan will get back to you first thing. Reply STOP to opt out.
Toilet's blocked, we're in Toormina
Wed 9:00 am
Quote and Invoice Chaser
Every quote gets a friendly follow-up on day 2, 5 and 10, and it stops the moment they reply. Overdue invoices get polite reminders with Xero's pay-online link (with ServiceM8, a nudge to the link on their invoice). Part-payments are counted, and payment stops the reminders.
- One Monday-morning text with every open quote and overdue invoice.
- Text STOP CHASING and a quote number to leave one customer alone.
In every plan.
- Quote #208 sent Monday · $2,480
Hi Mia, just checking you got the quote for the bathroom rough-in from Your Business. Any questions, happy to help.
Yes sorry! Can you start on the 3rd?
6–7days late
is how long Australian small businesses wait past the due date to be paid, on average.5
Xero Small Business Insights, 2025–26 · real invoice data
And three that save you the busywork
Instant Reply
Website forms and Facebook messages get a reply within about a minute, day or night. If the suburb is missing, it asks, then texts you the lead.
- Website enquiry · 8:47 pm
Do you do gutter guards? Two-storey house.
Hi Dave, thanks for contacting Your Business! Dan's on a job but we've got your message and will be in touch soon. What suburb is the job in? Reply STOP to opt out.
Website forms in every plan. Facebook in Complete and Pro, with Instagram on request.
38% of people who asked a tradesperson for a quote never heard back, even after chasing.4 HomeServe / Opinium, 2,000 adults, 2023 · UK data
Review Booster
After each job, customers get a short text with your Google review link. Complaints come to you first. Coming soon: new Google reviews texted to you with a reply ready to publish.
- Job marked complete · 3:30 pm
Thanks for choosing Your Business, Tom! If Dan did a good job, a quick Google review helps a local business heaps.
Done, great job mate
83% of people asked for a review go on to leave one.6 BrightLocal, 2026 · US data
Reminders and Rebooking
Confirmations, day-before reminders and "it's been a year" service reminders. Text OMW and your next customer hears you're on the way. Need to reschedule? They're offered your free times.
Reminder: Your Business is booked for Thu 22 Oct, 8:30am. Reply Y to confirm or R to reschedule.
R
No worries Sarah. Dan can do: 1) Fri 23 Oct, 10am 2) Fri 23 Oct, 2pm 3) Mon 26 Oct, 7am. Reply 1, 2 or 3.
In clinic trials, text reminders lifted attendance from 67.8% to 78.6%.7 Cochrane review, 2013
Example conversations: "Your Business" stands in for yours.
Your month, in one text
No dashboard to log into. On the 1st of each month you get what it did and roughly what that was worth, with what you paid right underneath. If it isn't paying for itself, you'll see it.
1 Oct, 7:00 am
Your Business, September
41 calls caught (12 after hours)
9 leads you followed up, est. $7,650
18 web enquiries answered within a minute
23 review requests, 31 booking reminders, 12 quote/invoice follow-ups
You paid: $499
Example report, not a real client result.
Talk to it now.
This is our own AI receptionist, built the same way we'd build yours. Ask it what it costs, how setup works, or say "pretend I'm ringing a plumber" and play one of your customers.
- Uses your microphone. Headphones help in a noisy spot.
- Calls end after three minutes and are recorded.
- Rather type? Text or email us instead.
North Coast Mobile IT
AI receptionist · Ready
Live in about two weeks. About two hours of your time.
Day 0 Fill in one form
Your services, prices you're happy to quote, suburbs, hours and how you like to talk to customers. 15 minutes.
Day 5 We come to you
One hour on site. You hear test calls, we tune the script, switch on call forwarding and connect your software.
Days 6–12 Soft launch
It runs for real while we read every conversation daily and adjust anything that isn't right.
Day 30 Your first report
Your first monthly text: calls caught, leads you followed up and roughly what they were worth. Every month after.
Plain prices
Monthly, plus a one-off setup fee. Prices exclude GST. Single services start at $99 a month.
| Feature | Essentials$299/month$490 setup | Complete Recommended$499/month$990 setup | Pro$849/month$1,990 setup |
|---|---|---|---|
| Suits | Sole traders who answer most calls themselves | Owner-operators with 1–5 staff | Busy teams, several vans or practitioners |
| Call Catcher | Voice receptionist, 100 minutes | Voice receptionist, 300 minutes | Voice receptionist, 800 minutes, emergencies put through to you |
| Instant Reply | Website forms | + Facebook (Instagram on request) | + Facebook (Instagram on request) |
| Quote and Invoice Chaser | Included | Included | Included |
| Review Booster | Review requests | + new reviews texted to you with a reply ready (coming soon) | + new reviews texted to you with a reply ready (coming soon) |
| Reminders and Rebooking | Confirmations and reminders | + rescheduling to your free times, on-my-way and service reminders | + rescheduling to your free times, on-my-way and service reminders |
| Texts included | 500 a month | 1,000 a month | 2,500 a month |
| Connects to your software | 1 app | 2 apps | Unlimited, plus a custom workflow each quarter |
| Changes and support | Within 2 business days | Within 1 business day | Same day |
Founding clients: the first five businesses get half off setup and their monthly price locked for 12 months, in return for letting us share how it went.
- Three-month minimum, then month to month with 30 days' notice.
- Setup-fee guarantee on Complete and Pro: if we don't catch at least five leads you'd otherwise have missed in your first 60 days, we refund the setup fee.
- Your data is yours. We'll export everything if you leave.
- Works with your tools: ServiceM8, Xero and Google Calendar. Tradify connects through Xero and Google Calendar.
A local, not a login.
Hi, I'm Luke. I run North Coast Mobile IT from Coffs Harbour.
The national AI apps sell you software and leave you to set it up. I'd rather come out, see how you work, and build it around the phone number and tools you already use.
Setup is one visit to your place, about an hour. When something needs changing, you text me on 0493 282 319, not a support queue. It's done within two business days, sooner on Complete and Pro.
Luke N
North Coast Mobile IT · Coffs Harbour, NSW
- Mobile
- 0493 282 319
- ABN
- 18 846 577 152
Questions people ask
Is this for me?
It suits owner-operators who are on the tools all day, growing teams, businesses that quote bigger jobs, and anyone who's lost work by calling back too late. If you already answer nearly every call and rarely send quotes, you probably don't need it yet.
I'm already booked out. Do I need this?
Maybe not for more leads. But quote and invoice chasing, reminders and review requests still take admin off your plate, and with every call answered you can pick the better-paying jobs instead of whoever rang when you were free.
There are cheaper AI receptionist apps. Why pay more?
Most apps give you one thing, a receptionist, and leave the setup to you. Here you get five services set up in person and connected to the ServiceM8, Xero or Google Calendar you already use: calls answered, quotes and invoices chased, review requests, booking reminders and website enquiries. A monthly text shows what it caught, and when you want a change you text a local person.
Do I need a new phone number?
No. You keep your number. Calls you can't answer are forwarded with a normal call-forwarding setting on your phone, which we switch on with you in about two minutes. Texts to your customers come from a dedicated number, and every text names your business.
Will callers know it's an AI?
Yes. It says at the start that it's a virtual assistant and that the call is recorded, which is what NSW law expects. Anyone who wants a person gets their message passed to you as a priority. Rather it didn't talk to your customers at all? We can set it to text callers back instead.
What if it gets something wrong?
It never quotes a price or promises a time you haven't approved. During the first weeks we read every conversation and fix the script as we go, and you can pause it any time by texting PAUSE.
Is it only for tradies?
No. Trades are a natural fit, but it suits physio and allied-health clinics, real estate, tourism and hospitality, and most local service businesses that live on the phone.
What happens to my data?
It stays yours. We use Australian-hosted options where we can, never sell or share it, and export everything for you if you leave.
Why monthly instead of a one-off project?
Because the value is ongoing: calls caught, quotes chased and reviews gathered every week. The monthly fee covers the phone line, the receptionist, every text and changes whenever you need them, and the monthly report shows whether it's earning its keep.
Get in touch
Text is quickest. Tell me your business and what's eating your time, and I'll come back to you the same day.